FAQ

How do I create an account?

Click “Sign Up,” enter your email, create a password, and confirm you’re 18+ and a NZ resident. You can play demo games immediately — real-money play requires your first deposit.

I forgot my password — now what?

Click “Forgot Password” on the login screen and enter your registered email. A reset link arrives within minutes — check spam if it doesn’t show up, or contact live chat.

Can I close my account or take a break?

Yes. Set a cool-off period (24 hours to 6 weeks) or self-exclude for 6 months or permanently, from your account settings. Pending wagering must clear first; your real-money balance is returned afterward.

How long does a withdrawal take?

Crypto — instant. E-wallets (Skrill, Neteller) — within 24 hours. Visa/Mastercard — 1–3 business days. Bank transfer — 1–5 business days. First withdrawals need identity verification first, adding a short delay.

What’s the minimum deposit and withdrawal?

NZD 20 for both. No fee from SpinBit either way — your bank or provider may apply their own charge.

Which payment methods can I use?

Visa, Mastercard, POLi, Neosurf, Skrill, Neteller, Bitcoin and other crypto. Neosurf is deposit-only — pick another method for withdrawals.

Do I get charged conversion fees?

No. Everything runs in NZD — balance, deposits, withdrawals, bets — with zero conversion fees from us.

What is a wagering requirement?

The amount you must bet before bonus winnings can be withdrawn. Our welcome bonus carries 35x — a NZD 100 bonus needs NZD 3,500 in total bets on eligible games first.

How do I claim the welcome bonus?

Register, verify your email, and deposit at least NZD 20 — your first bonus credits automatically. The full package covers your first four deposits.

How long do free spins last?

7 days from crediting, unless stated otherwise. Winnings are added as bonus funds, subject to standard wagering.

Is there a max bet limit during a bonus?

Yes — NZD 5 per spin or round while bonus funds are active. Betting above this may void the bonus and any winnings from it.

How many games does SpinBit offer?

Over 1,000 — pokies, live casino, table games and crash games from 50+ providers including NetEnt, Pragmatic Play and Microgaming.

Can I play for free before depositing?

Most pokies and table games offer demo mode with no registration. Live casino and crash games generally need a real-money account.

Is there a SpinBit mobile app?

SpinBit runs as a Progressive Web App in your mobile browser — no app store download. Add it to your home screen for the full experience.

Is SpinBit NZ safe and legit?

Yes. We operate under a recognised gaming licence, use certified RNG audited by independent labs, encrypt data with 256-bit SSL, and keep player funds in segregated accounts.

What documents do I need for verification?

A valid government photo ID (passport or NZ driver’s licence) and proof of address dated within 3 months — required before your first withdrawal under AML rules.

How is my personal data protected?

256-bit SSL encryption, bcrypt password hashing, and PCI-DSS compliant payment processing. We never sell your data — see our Privacy Policy for full detail.