Terms and Conditions

In these Terms and Conditions, the following definitions apply:

To register and use the Platform you must meet all of the following requirements. By registering, you confirm and warrant that:

3.1 One Account Per Person. Each player is permitted to hold only one Account on the Platform. Duplicate accounts are strictly prohibited and any winnings generated via duplicate accounts may be voided. We use technical and manual procedures to detect multiple accounts.

3.2 Accurate Information. You must provide complete, accurate and truthful information during registration and must update your details promptly if they change. You are responsible for maintaining the security of your login credentials and must not share them with any third party.

3.3 Account Security. You are fully responsible for all activity that occurs under your Account. If you suspect unauthorised access, you must notify us immediately at [email protected]. We are not liable for losses caused by unauthorised access resulting from your failure to keep credentials secure.

3.4 Account Closure by Player. You may request to close your Account at any time by contacting our support team. Before closure, all pending wagering requirements must be resolved and any Real Money Balance will be returned via your verified payment method after required KYC checks.

4.1 Accepted Methods. SpinBit NZ accepts deposits via Visa, Mastercard, POLi, Neosurf, Skrill, Neteller, Bitcoin and other cryptocurrencies, and additional methods as displayed in the Cashier section. Available methods may vary and are subject to change.

4.2 Minimum Deposit. The minimum deposit is NZD 20 unless otherwise specified for a particular payment method or promotion. Deposits below the minimum will be rejected.

4.3 Currency. All transactions on the Platform are conducted in New Zealand Dollars (NZD). Deposits made in other currencies will be converted at the prevailing exchange rate. You are responsible for any currency conversion fees charged by your bank or payment provider.

4.4 No Fees. SpinBit does not charge fees on deposits. Your payment provider may apply their own charges, for which SpinBit takes no responsibility.

4.5 Own Funds Only. You may only deposit funds that are your own legal property. The use of funds from illegal sources, third-party accounts, or borrowed money for the purpose of gambling is strictly prohibited and constitutes a breach of these Terms.

5.1 Minimum Withdrawal. The minimum withdrawal is NZD 20. Requests below this amount will not be processed.

5.2 Verification Requirement. All withdrawals are subject to identity verification (KYC) prior to processing. First-time withdrawals require submission of valid government-issued photo ID and proof of address. We reserve the right to request additional documentation for larger amounts or where we deem it necessary for AML compliance.

5.3 Same Method Policy. Withdrawals must generally be processed to the same payment method used for the corresponding deposit. Where this is not possible (e.g. Neosurf which does not support withdrawals), alternative methods will be offered at our discretion.

5.4 Processing Times. Withdrawals are processed within the following timeframes after approval: cryptocurrency — immediate; e-wallets (Skrill, Neteller) — up to 24 hours; Visa/Mastercard — 1–3 business days; bank transfer — 1–5 business days. These are indicative times and may vary.

5.5 Withdrawal Limits. Daily and monthly withdrawal limits apply per payment method as specified in the Cashier section. VIP players may have higher limits as agreed separately. SpinBit reserves the right to pay large jackpot or progressive wins in instalments.

5.6 Wagering Requirements. Bonus funds and winnings derived from bonus funds may not be withdrawn until applicable wagering requirements have been satisfied in full. Your Real Money Balance is always available for withdrawal regardless of active bonuses.

5.7 Right to Refuse. We reserve the right to delay, withhold or decline withdrawal requests pending completion of fraud checks, AML screening or verification procedures. Funds will not be released if we have reasonable grounds to suspect fraudulent activity.

6.1 Bonus Acceptance. By claiming a bonus or promotion you agree to the specific terms of that offer in addition to these General Terms. Specific bonus terms include wagering requirements, eligible games, minimum deposit, validity period and maximum cashout amounts.

6.2 Welcome Bonus. The welcome bonus package is available to new players on their first four qualifying deposits. Each bonus must be claimed within 30 days of the relevant deposit and the wagering requirement of 35x the bonus amount must be completed within 30 days of the bonus being credited.

6.3 Wagering Contribution. Not all games contribute equally to wagering requirements. Standard pokies (slots) contribute 100%. Live table games contribute 10%. Blackjack contributes 5%. Jackpot slots and certain branded games may be excluded. A full list of contributing games is available in our Bonus Terms page.

6.4 Maximum Bet During Bonus. While a bonus is active, the maximum bet per spin or round is NZD 5 (or equivalent). Bets exceeding this limit during an active bonus may result in forfeiture of the bonus and any winnings derived from it.

6.5 Maximum Cashout. Unless otherwise stated, the maximum amount that may be withdrawn from bonus winnings is NZD 5,000. Winnings exceeding this cap will be removed from the account balance.

6.6 Bonus Abuse. SpinBit has a zero-tolerance policy for bonus abuse. This includes, but is not limited to: opening multiple accounts to claim the same bonus, using automated play, manipulating the game in ways not intended by the rules, or systematically exploiting promotions. We reserve the right to void bonuses and winnings and close accounts in confirmed abuse cases.

6.7 Free Spins. Free spins awarded as part of a bonus have a validity period of 7 days from the date of crediting unless otherwise specified. Winnings from free spins are credited as bonus funds and subject to standard wagering requirements.

7.1 House Rules. All games available on the Platform are governed by individual game rules which are accessible within each game. By playing, you accept both these Terms and the specific rules of each game.

7.2 Random Number Generator. All casino games use certified Random Number Generator (RNG) technology that has been independently audited for fairness and randomness. Outcomes are governed entirely by chance and cannot be predicted or manipulated.

7.3 Technical Malfunctions. In the event of a game malfunction, error or technical fault, all affected game rounds will be considered void and any bets placed during the malfunction will be refunded to the player’s account. The decision of SpinBit’s technical team in such matters is final.

7.4 Interrupted Sessions. If a game session is disconnected before completion, the game state is preserved and will be restored upon reconnection where technically possible. If restoration is not possible, the bet will be settled according to the last confirmed game state.

7.5 RTP Disclosure. The theoretical Return to Player (RTP) percentage for each game is available within the game information screen. RTP figures represent long-term statistical averages across millions of rounds and do not guarantee individual session results.

The following conduct is strictly prohibited and will result in immediate account suspension, voiding of winnings, and potential legal action:

9.1 Mandatory Verification. SpinBit is required by law to verify the identity of all players prior to processing withdrawals. This Know Your Customer (KYC) process is a legal obligation under New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act.

9.2 Required Documents. To complete KYC you will be required to provide: (a) a valid government-issued photo ID (passport or New Zealand driver’s licence); (b) proof of residential address dated within the last 3 months (bank statement or utility bill); and (c) proof of payment method ownership where applicable.

9.3 Enhanced Due Diligence. For transactions above certain thresholds or where we have reasonable grounds for concern, we may request additional documentation including source of funds or source of wealth evidence. This is a standard regulatory requirement and not an accusation of wrongdoing.

9.4 Right to Withhold Funds. We reserve the right to withhold withdrawals pending completion of KYC checks. If you fail to provide satisfactory documentation within 30 days of a request, we may close your account and return deposited funds via the original payment method after deducting any bonus credits.

10.1 Grounds for Suspension. SpinBit reserves the right to suspend, restrict or close any account with or without notice where we have reasonable grounds to believe that: the player has breached these Terms; fraudulent activity has occurred or is suspected; the account is involved in money laundering; or to comply with a regulatory or legal obligation.

10.2 Voiding of Winnings. If an account is closed due to a breach of these Terms, any bonus funds, bonus winnings or winnings derived from prohibited conduct may be voided in full. We will return confirmed Real Money Balance via the player’s verified payment method.

10.3 Appeals. If you believe your account was suspended in error, you may submit an appeal to [email protected] within 30 days. We will review and respond within 14 business days.

SpinBit is committed to promoting responsible gambling and providing tools to help players stay in control. The following tools are available to all registered players:

All content on the Platform — including but not limited to software, game code, graphics, text, logos, trademarks, and audio — is the property of SpinBit Casino NZ or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or in any way exploit any content from the Platform without our prior written consent. Unauthorised use of our intellectual property may result in civil or criminal liability.

13.1 Service Availability. We strive to maintain continuous Platform availability but do not guarantee uninterrupted access. Maintenance, technical issues, or third-party failures may cause temporary unavailability. We are not liable for losses resulting from downtime beyond our reasonable control.

13.2 Limitation of Liability. To the maximum extent permitted by New Zealand law, SpinBit’s total liability to you for any claim arising out of or in connection with the Platform shall not exceed the total amount deposited by you in the 12 months preceding the claim.

13.3 No Warranty. The Platform is provided on an “as is” and “as available” basis without any warranty of any kind, express or implied, including fitness for purpose, merchantability, or non-infringement. We do not warrant that the Platform will be error-free or free from viruses or other harmful components.

13.4 Third-Party Providers. SpinBit is not liable for the conduct, availability or technical performance of third-party game providers, payment processors, or other service providers. Any disputes with third-party providers must be resolved directly with those parties.

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising from or in connection with these Terms shall first be submitted to our customer support team for resolution.

If a dispute cannot be resolved through our internal process, it may be referred to an independent Alternative Dispute Resolution (ADR) body as notified on the Platform. You retain the right to bring proceedings in the courts of New Zealand.

For complaints, contact us at [email protected]. We aim to acknowledge all complaints within 24 hours and resolve them within 14 business days.

SpinBit reserves the right to amend these Terms at any time. When material changes are made, we will notify registered players by email and display a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.

If you have questions about these Terms and Conditions or need assistance, please contact us through any of the following channels: